At Briony Explore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a straightforward return and refund process.
Return Time Frame
You may request a return within 7 days from the date you receive your order. Please ensure that the product is unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To start a return, please contact our customer service team at [email protected] within the 7-day period. Include your order number, the product name, and the reason for the return.
Return Process
Once your return request is approved, we will provide instructions on where to send the product. Customers are responsible for the cost of returning the item unless the return is due to a defect or error on our part.
Refund Time Frame
After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if opened or used. These will be specified on the product page when applicable.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us immediately at [email protected] with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost to you.
Please Note:
Since we only offer cash on delivery, refunds will be processed via alternate methods as communicated during the refund process.